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key performance indicator


Key Performance Indicators

As identified through Coaching sessions and Assessments

  • Communication
  • Discrimination and Sexual Harassment
  • Ethics and Integrity
  • Internal and External Customer Service
  • Leadership Style
  • Negotiation and Conflict Management
  • Personality
  • Teams

  • Communication

  • Audio-visual Presentation Support
  • Communication Styles Assessment
  • Conducting Successful Meetings
  • Electronic Social Media Communication
  • Giving Instruction
  • Managing Multi-Generational Workforce
  • Performance Conversations
  • Praising and Reprimanding
  • Verbal and Non-verbal Skills

  • Discrimination and Sexual Harassment


    Ethics & Integrity


    Internal & External Customer Service


    Leadership Style

  • Goal Setting (SMART Goals)
  • Internal and External Customer Service
  • Leader Behavior Analysis
  • Performance Improvement Plan (PIP)
  • Performance Management
  • Seven Dynamics of Change
  • Seven Habits of Highly Effective People
  • Situational Leadership II

  • Negotiation & Conflict Management

  • A Better Yes
  • Five Styles of Conflict Management
  • Offensive versus Defensive Listening
  • The Five Types of Power
  • Thomas Kilmann Conflict Mode Assessment (TKI)
  • Three Components of Negotiation
  • Two Components of Conflict

  • Personality

  • Myers Briggs Type Indicator
  • Eight Behavioral Dichotomies
  • DiSC Profile Behavioral Assessment
  • Strong Interest Inventory
  • Everything DiSC
  • Emotional Intelligence 2.0

  • Teams

  • Five Dysfunctions of a Team Assessment
  • Five Stages of Team Development
  • Leading Team Meetings
  • Seven Characteristics of High Performing Teams
  • Six Stages of Organizational Development
  • Team Development Stage Analysis

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